Airport

Customer Satisfaction is High at Las Vegas Airport

Las Vegas Nevada Airport

According to feedback from passengers, Las Vegas, Nevada’s Harry Reid International Airport is consistently ranked as one of the top airports in the country. According to the findings of a recent survey on airport satisfaction conducted by J.D. Power, it came in fifth place.

In order to qualify as a “Mega Airport,” an airport must have 33 million or more passengers in a single year. Reid International meets this requirement. Comparatively, there were roughly 20 million passengers who used the airport in the first half of 2022, whereas there were nearly 52 million passengers in the first half of 2019 (before the pandemic).

 

According to the Study, overall satisfaction has decreased by 25 points this year on a scale that ranges from 0 to 1,000 as a result of passengers experiencing fewer flights, more congested airports, and fewer food and beverage options.

The Minneapolis–Saint Paul International Airport came in first place on the list of the world’s largest airports.

Harry Reid International Airport Las Vegas Airport, Nevada
Harry Reid International Airport Las Vegas,, Nevada

According to Michael Taylor, the travel intelligence lead at J.D. Power, “the combination of pent-up demand for air travel, the nationwide labor shortage, and steadily rising prices on everything from jet fuel to a bottle of water has created a scenario in which airports are extremely crowded, and passengers are increasingly frustrated, and it is likely to continue through 2023.” “The combination of pent-up demand for air travel, the nationwide labor shortage, and steadily rising prices on everything from jet fuel to a bottle of “This is a return to normal in some ways, as larger crowds at airports tend to make travelers more frazzled. However, in cases where parking lots are over capacity, gates are standing room only, and restaurants and bars are not even open to offer some reprieve, it is clear that increased capacity in airports can’t come soon enough.” “In some ways, this is a return to normal as larger crowds at airports tend to make travelers more frazzled.”

The three most important results, according to J.D. Power, are as follows:

People are gathering again in the numbers they did before the pandemic:

In light of many flight cancellations and overcrowded terminals, travelers’ satisfaction with North American airports has dropped 25 points this year, to 777. More over half of passengers at an airport say the terminal is very or somewhat congested, which is roughly identical to 2019 when 59% of passengers said their airport was extremely or somewhat busy.

A flying airplane

The airport experiences inflation:

Twenty-four percent of passengers said they skipped the airport’s food and drink options due to their high prices. That’s a rise from the previous projections of 20% for 2021 and 23% for 2019. Similarly, this year, vacationers have reported being less pleased than in previous years with the reasonableness of food and drink prices.

There is no available parking:

Due to a lack of available parking spots, travelers’ satisfaction with surface parking lots has dropped by 45 percentage points since 2021. In the meanwhile, 14% of tourists report that parking cost more than they had anticipated, up from 12% in 2021 and 11% in 2019.

According to J.D. Power, it evaluates six factors (in order of importance) when assessing overall traveler satisfaction with mega, large, and medium North American airports: terminal facilities, airport arrival/departure, baggage claim, security check, check-in/baggage check, and food, beverage, and retail.

Source: J.D. Power customer survey hits St. Louis Lambert

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